1. Overview

SR Power operates an ecommerce and physical shop business in Bangladesh. By using srpowerbd.com, submitting an order, creating or using a customer dashboard, requesting product reservations, registering warranties, or contacting our support team, you agree that SR Power may process your information according to this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically from your device, or through our store operations and POS customer database.

3. How We Use Your Information

SR Power uses customer information for legitimate ecommerce, shop operation, fraud prevention, service, and customer support purposes.

• To process orders, reservations, deliveries, invoices, and customer support requests.
• To maintain product warranty, service, replacement, and claim records.
• To operate cart, wishlist, customer dashboard, and ecommerce functionality.
• To monitor security, detect abuse, prevent fraud, and protect our business systems.
• To improve website performance, user experience, product availability, and customer service.
• To comply with applicable legal, tax, government, or regulatory requirements in Bangladesh.

4. Billing, COD & Payment Information

SR Power supports Cash on Delivery and may store payment-related records for accounting, order confirmation, dispute handling, fraud prevention, and customer service. We do not sell payment data to third parties.

5. Cookies, Google Analytics & Facebook Pixel

We use cookies and similar technologies to operate the website, remember user preferences, improve performance, measure traffic, and understand ecommerce activity. We may use Google Analytics and Facebook Pixel for analytics, advertising measurement, and website optimization.

6. Data Sharing

SR Power may share limited customer data only when necessary for business operations, service fulfillment, or legal compliance.

• Delivery partners may receive necessary delivery details such as name, phone number, and address.
• Government, legal, regulatory, or law-enforcement authorities may receive information when legally required.
• Analytics and advertising providers may process limited technical data through cookies or tracking technologies.

7. Warranty, Service & Product Records

We may store warranty and service information to verify purchase eligibility, manage warranty claims, provide service support, detect misuse, and maintain customer history.

8. Security Measures

We use reasonable administrative, technical, and operational safeguards to protect customer data. These safeguards may include SSL encryption, secured servers, access restriction, admin monitoring, fraud prevention, and internal control procedures.

No website, server, network, or storage method can be guaranteed to be completely secure. Customers are responsible for keeping account credentials and personal devices safe.

9. Data Retention

SR Power keeps customer information only as long as needed for order processing, warranty service, accounting, fraud prevention, legal compliance, dispute resolution, and legitimate business operations. Some POS, invoice, warranty, or accounting records may be retained for longer where required by law or business necessity.

10. Customer Rights & Data Deletion

Customers may request access, correction, or deletion of personal information by contacting SR Power. We may need to verify your identity before processing the request.

• You may request correction of inaccurate contact, order, or account information.
• You may request deletion of eligible personal data.
• Some data may be retained where needed for invoices, warranty claims, fraud prevention, legal compliance, or dispute handling.

11. Children’s Privacy

SR Power does not knowingly allow or target users under 13 years of age. If we discover that information has been collected from a child under 13, we may delete it or restrict related services.

12. Policy Updates

SR Power may update this Privacy Policy from time to time to reflect operational, legal, security, or business changes. The updated policy will be posted on srpowerbd.com with a revised effective date.

13. Contact SR Power

For privacy, account, order, warranty, or data deletion requests, contact us using the information below.